Privacy policy
This Privacy Policy is intended to inform users of the PLURASTOCK website about how their personal data is collected, used, and protected.
1. Data Controller
The data controller is:
PLURASTOCK
9 Rue Jean Jacques Rousseau
30100 Alès
France
contact@plulastock.com
2. Data Collected
PLURASTOCK may collect the following data:
- first name and last name;
- postal address;
- email address;
- phone number;
- order and payment information;
- IP address and browsing data;
- any information voluntarily provided through a contact form or customer service request.
3. Purposes of Processing
The data is collected for the following purposes:
- order management;
- payment and invoicing;
- product delivery;
- customer service and after-sales service management;
- fraud prevention;
- management of withdrawal, return, and refund requests;
- sending order-related information;
- sending marketing communications, only where permitted by applicable regulations.
4. Legal Bases
Depending on the case, the processing carried out by PLURASTOCK is based on:
- performance of a contract;
- compliance with legal obligations;
- PLURASTOCK’s legitimate interest;
- the user’s consent, where required.
5. Data Recipients
Personal data may be transmitted, to the extent necessary for their tasks, to service providers involved in the operation of the website and the performance of orders, including:
- website hosting provider;
- e-commerce platform;
- payment service providers;
- carriers and delivery providers;
- technical, IT, and accounting service providers.
6. Data Retention Period
Data is retained for the period necessary for the purposes for which it was collected, and then archived or deleted in accordance with applicable regulations.
7. Data Subject Rights
In accordance with applicable regulations, the user has the following rights:
- right of access;
- right to rectification;
- right to erasure;
- right to object;
- right to restriction of processing;
- right to data portability, where applicable;
- right to withdraw consent at any time where processing is based on consent.
Any request may be sent to: contact@plurastock.com
The user also has the right to lodge a complaint with the CNIL.
8. Cookies and Tracking Technologies
The website may use cookies and other tracking technologies necessary for its operation and, where applicable, audience measurement or advertising cookies subject to the user’s consent.
9. Transfers Outside the European Union
Where certain service providers used by PLURASTOCK are located outside the European Union, appropriate safeguards will be implemented in accordance with applicable regulations.
10. Changes to the Policy
PLURASTOCK reserves the right to modify this Privacy Policy at any time in order to ensure compliance with applicable legislation.